orm Archives - David McBee, Internet Marketing Speaker, Trainer and Consultant

Internet Marketing Insights. Ep 4. Online Reputation Management with Matt Brandenburg

On this episode of Internet Marketing Insights, Matt Brandenburg of PopClickle joins me for a discussion about online reputation management and online reviews. Listen to internet radio with AMDG Radio on BlogTalkRadio References: Get More Reviews and Manage Your Current Reviews with PopClickle Online Reputation Management Presentation on SlideShare ORM Explained (includes screenshot of Southwest Airlines ORM) The Trouble With Online Reputation Management Lessons from Kansas City Chiefs Social Media Blunder ATT Customer Care Tweet Transcript: DAVID: Hello, and [...]

So, you just Googled your business name and saw something there that didn’t please you. What was it? RipOffReport.com, ComplaintsBoard.com, Scamfound.com, or maybe just some negative reviews on Yelp or some other reputation site. What to do? What to do? First of all, is it a big deal? YES! In a recent survey performed by Cone, a brand marketing agency, results show that 80% of those interviewed have changed their purchase decision based upon a bad review they read, up [...]